LEGEND.vet is an independent service. Not affiliated with the Department of Veterans Affairs. Nothing here guarantees any rating or outcome.

LEGEND.vet is an independent service and is not affiliated with the Department of Veterans Affairs. We help you identify what you can claim, organize your evidence, and put your information and documents through professional review. Every document needed for your VA submission is emailed to you. Every rating decision is made by the VA.

Legal

Privacy Policy

Effective September 11, 2026. This Privacy Policy explains how LEGEND.vet collects, uses, stores, and protects information. It works together with the Terms of Service, and the definitions used there apply here.

1. WHO WE ARE

LEGEND.vet operates a website and web-based guided intake that helps veterans identify potentially claimable conditions, organize their service history, symptoms, and evidence, and prepare information for a VA disability claim the veteran files themselves.

LEGEND.vet is an independent service. It is not the Department of Veterans Affairs, is not affiliated with the VA, and is not a government agency.

2. INFORMATION WE COLLECT

2.1 Information you give us

  • Account information, including your email address and password credentials held by our authentication provider;
  • Service history, including branch, dates of service, military occupational specialty, deployments, awards, and exposure answers;
  • Health information you choose to enter, including conditions claimed, symptoms, severity, frequency, treatment history, and their effect on your work and daily life;
  • Symptom journal entries and other notes you create in the platform; and
  • The email address where you ask us to send the documents you need for your VA submission.

2.2 Information collected automatically

We collect basic technical information needed to operate and secure the platform, such as device and browser type, pages requested, approximate location derived from your network address, and error and performance data.

We also keep a record of each time you sign in, including the date and time, the email address on your account, and how you arrived at the site when that is available, for example a link or QR code used at an event. We use this to run the account, keep it secure, understand which outreach brings veterans to LEGEND.vet, and offer event related discounts.

2.3 Payment information

Payments are processed by our payment processor. LEGEND.vet does not receive or store your full card number. We receive a payment confirmation, the amount, the last digits and brand of the card, and a transaction identifier.

2.4 Email updates and marketing

When you create an account, you agree to receive account-related and occasional promotional emails from LEGEND.vet. These may include claim tips, new tools, events, and discounts. You can unsubscribe from promotional emails at any time using the link in any marketing email or by contacting support@legend.vet. We will still send you service emails about your account and your claim.

3. HOW WE USE INFORMATION
  • To create and maintain your account;
  • To operate the guided intake and deliver the professional review you purchased;
  • To carry out professional review of what you entered;
  • To send you service email, including submission confirmations, document delivery notices, and refund decisions;
  • To evaluate refund requests under the money-back guarantee;
  • To provide customer support;
  • To secure the platform, prevent abuse, and diagnose technical problems; and
  • To comply with law.

We do not sell your personal information. We do not share your service history, health information, or documents with advertisers, and we do not use them for advertising.

4. SENSITIVE INFORMATION ABOUT YOUR HEALTH AND SERVICE

The information you enter describes your military service and your health. We treat it as sensitive in every part of the platform.

  • Your intake answers are visible to you and to the LEGEND.vet review desk that carries out professional review;
  • The documents needed for your VA submission are emailed to the address you give us, so the security of that email account matters; and
  • Symptom journal entries are stored encrypted.

LEGEND.vet is not a healthcare provider and is not a covered entity under HIPAA. HIPAA protections that apply to your VA or private medical records do not attach to information you enter here, which is why we apply the safeguards described in this Policy.

5. WHEN WE SHARE INFORMATION

We share information only in the circumstances described below.

5.1 Service providers

We use vendors to run the platform: hosting and application infrastructure, database and file storage, authentication, transactional email delivery, payment processing, and error monitoring. Vendors may process your information only to provide those services to us.

5.2 At your direction

We send the documents you need for your VA submission to the email address you provide. What you do with those documents after that, including filing them with the VA, is your decision.

5.3 Legal reasons

We may disclose information when required by law, subpoena, or court order, or where disclosure is necessary to protect the rights, safety, or property of a person or of LEGEND.vet.

5.4 Business transfers

If LEGEND.vet is involved in a merger, acquisition, or sale of assets, information may transfer as part of that transaction, and this Policy continues to apply until it is replaced by a notice to you.

6. AUTOMATED PROCESSING AND AI

Parts of the platform use automated language processing to organize your answers and draft document text. Automated output is a starting point, not a decision. A person reviews what is produced for your purchased service, and you review every document before you sign or file it.

Your information is not used to train third-party general purpose AI models by LEGEND.vet.

7. HOW LONG WE KEEP INFORMATION

We keep account information and claim intake for as long as your account exists, and afterward only as long as needed for legal, tax, security, and dispute purposes.

Refund records and email delivery logs are kept as evidence of what was requested and decided under the money-back guarantee.

8. YOUR CHOICES AND RIGHTS
  • You can view and edit your intake answers in your account at any time before submission;
  • You can ask for a copy of the information we hold about you;
  • You can ask us to correct information that is inaccurate;
  • You can ask us to delete your account and its information, subject to records we must keep for legal, tax, or dispute reasons; and
  • You can unsubscribe from promotional email. Service email about your purchase, your documents, and your refund is part of the Service.

Depending on where you live, you may have additional rights under state privacy law, including the right to know what personal information is collected and the right not to be discriminated against for exercising a privacy right. Contact us at support@legend.vet to exercise any of these rights.

9. SECURITY

Access to veteran information is restricted to the accounts that need it, database access rules scope your records to your account, and data is transmitted over encrypted connections.

No online service can promise perfect security. You are responsible for protecting your password and for the security of the email account where your documents are delivered.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy. When we do, we revise the effective date at the top of the page. Continued use of the Service after an update means the updated Policy applies.

11. CONTACT

Questions about privacy, or requests about your information, can be sent to support@legend.vet.

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